|Dr Catherine Taylor
||MB ChB (Birmingham 1993) MRCGP DRCOG DRSRH
|Dr Frances Briggs
||MB ChB (Manchester 1986) MRCGP DGM DFSRH
|Dr Mansur Ahmad
||MB ChB (Birmingham 2003) MRCGP
|Dr Richard Marks
||MB ChB (Warwick 2013) MChem (Hons) MRCGP
Dr Dianne Wilkins
|MB ChB (London) MBBS DFSRH
We are a training practice for fully qualified doctors to gain experience and higher qualifications in general practice and family medicine. There will therefore, on many occasions, be an additional doctor available for consultation.
You will always be told if a student is to be present at your consultation, and given the option to decline if you wish.
Donations to the practice equipment fund enables the practice to purchase equipment not provided by the NHS.
How Do I Make A Comment/Complaint/Suggestion
We welcome comments and suggestions on our standard of service. We aim to provide a friendly and professional service with the highest standard of care. If you feel that this has not happened, please contact the Practice Manager. Feedback can be given verbally by email, telephone or in writing. We are happy to discuss any issues with patient’s advocates, provided we have the appropriate consent to do so.
The practice has an in-house complaints procedure in line with NHS regulations. A member of staff will be able to give you a leaflet explaining the system on request. For advice and support, patients may approach the Independent Complaints Advisory service on 0300 4562370 or NHS England on 0300 3112233. If a complainant is unhappy with the Practice’s response they can contact the Health Service Commissioner, known as The Ombudsman on 0345 015 4033.
Medical Centre Staff
The nurse practitioner deals with minor illnesses such as sore throats, ear and eye problems, chest infections, skin problems and the like. An appointment can be made through reception. She will also triage requests for any urgent appointments on Tuesday and Friday mornings.
Practice nurses are specialist practitioners with full nursing qualifications, holding surgeries each weekday, dealing with general nursing and helping and advising towards health promotion.
They will help and advise on:
- Immunisations for children and adults.
- Ear syringing.
- Removal of stitches and dressing of wounds.
- Contraceptive advice.
- Pre-conception advice.
- Blood tests and other investigations ordered by the doctor.
- Anti-coagulation clinic for patients on warfarin.
- Dietary advice.
- Cervical smears.
We run a comprehensive travel clinic, where all necessary advice, vaccinations and certificates are available.
If you wish to see the sister, please make an appointment through reception.
Phlebotomist / Healthcare Support Worker
The phlebotomist/healthcare support worker is available every morning to take blood samples from patients, to perform ECGs, blood pressure monitoring, warfarin monitoring and flu vaccination, as requested by the doctors. An appointment can be made through reception.
Certain receptionists have been trained as healthcare assistants to undertake new patient information checks and routine blood pressure checks and to report this information back to the doctors.
Patient satisfaction is of great importance to the whole practice team. If you have any administrative queries, comments or complaints, please contact the practice manager, who is responsible for the day to day running of the medical centre and every effort will be made to deal with the matter quickly and efficiently.
All our receptionists and the secretaries are trained to help both the patients and the doctor and to observe strict confidentiality in all their work.
They will sometimes need to ask questions about an appointment with or visit by the doctor, but these are asked to help the doctor assess the situation and are always treated confidentially.
The health visitor is a trained nurse, with a midwifery qualification, who is available to advise you on child care and family health promotions and runs the well baby clinic at which no appointment is needed. She also runs a support group for women who have recently had a baby. Telephone 01789 412995 Ext 5927.
District nurses are hospital-trained nurses who have undertaken further training in district nursing and community health.
The district nurse advises on all aspects of health care, including the provision of equipment, home aids, etc.
The physiotherapist holds clinics at the medical centre to which doctors refer patients they think would benefit from physiotherapy.
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.