Henley-In-Arden Medical Centre

THE DOCTORS

GP RETAINER SCHEME

The GP Retainer Scheme allows doctors taking a career break to stay in general practice, thus enabling them to remain within the workforce and keep up to date with all aspects of general practice. Dr Jonita Green works for the practice within this scheme, seeing patients during three or four consulting sessions each week.

TRAINING PRACTICE

We are a training practice for fully qualified doctors to gain experience and higher qualifications in general practice and family medicine. There will therefore, on many occasions, be an additional doctor available for consultation.

We also provide general practice training for university medical students. You will always be told if a student is to be present at your consultation, and given the option to decline if you wish.

EQUIPMENT FUND

Donations to the practice equipment fund enables the practice to purchase equipment not provided by the NHS.

COMPLAINTS / COMMENTS

We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable with - your GP, our practice manager or our reception staff who will be happy to help. In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the Complaints Manager at Warwickshire PCT or the Patient Advice and Liaison Service (PALS) which can often help to resolve problems before they become formal complaints. Contact details available at the practice.

MEDICAL CENTRE STAFF

Nurse Practitioner

The nurse practitioner deals with minor illnesses such as sore throats, ear and eye problems, chest infections, skin problems and the like. An appointment can be made through reception. She will also triage requests for any urgent appointments on Tuesday, Thursday and Friday mornings.

Practice Nurses

Practice nurses are specialist practitioners with full nursing qualifications, holding surgeries each weekday, dealing with general nursing and helping and advising towards health promotion.

They will help and advise on:

Immunisations for children and adults.

Ear syringing.

Removal of stitches and dressing of wounds.

Contraceptive advice.

Pre-conception advice.

Blood tests and other investigations ordered by the doctor.

Anti-coagulation clinic for patients on warfarin.Dietary advice.

Cervical smears.

We run a comprehensive travel clinic, where all necessary advice, vaccinations and certificates are available. We are a Registered Yellow Fever Centre.

If you wish to see the sister, please make an appointment through reception.

Phlebotomist / Healthcare Support Worker

The phlebotomist/healthcare support worker is available three mornings each week to take blood samples from patients, to perform ECGs, blood pressure monitoring, warfarin monitoring and flu vaccination, as requested by the doctors. An appointment can be made through reception.

Healthcare Assistants

Certain receptionists have been trained as healthcare assistants to undertake new patient information checks and routine blood pressure checks and to report this information back to the doctors.

Practice Manager

Patient satisfaction is of great importance to the whole practice team. If you have any administrative queries, comments or complaints, please contact the practice manager, who is responsible for the day to day running of the medical centre and every effort will be made to deal with the matter quickly and efficiently.

Reception Staff

All our receptionists and the secretaries are trained to help both the patients and the doctor and to observe strict confidentiality in all their work.

They will sometimes need to ask questions about an appointment with or visit by the doctor, but these are asked to help the doctor assess the situation and are always treated confidentially.

Midwife

The midwife has an antenatal clinic once a week and she also teaches parentcraft to our expectant mums and dads. For patients who are pregnant, there is always a midwife "on call".

Health Visitor

The health visitor is a trained nurse, with a midwifery qualification, who is available to advise you on child care and family health promotions and runs the well baby clinic at which no appointment is needed. She also runs a support group for women who have recently had a baby. Telephone 793008.

District Nurses

District nurses are hospital-trained nurses who have undertaken further training in district nursing and community health.

The district nurse advises on all aspects of health care, including the provision of equipment, home aids, etc.

Nursing auxiliaries assist the district nurse to give care to patients at home, under the supervision of the trained nurse.

Telephone 794172.

Practice Nurse For Older People

Mrs Glenn Snell is a qualified nurse who has taken further training to care for older people, and she provides support for the elderly in the community, advising on both medical and social problems. Telephone 01564 795101.

Physiotherapist

The physiotherapist holds clinics at the medical centre to which doctors refer patients they think would benefit from physiotherapy.

Chiropodist

There is an NHS chiropody clinic at the medical centre to which doctors refer patients qualifying for this treatment. Private treatment is also available by appointment with Colin Russell MChS.

Details of these services are available at reception.

Counsellor And Clinical Psychologist

Both of these healthcare professionals hold consultation sessions at the medical centre, to which doctors may refer patients in need of their care. ZERO TOLERANCE

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.