Friends and Family Test

Would you recommend our GP Surgery?

The NHS Friends and Family Test is a quick and simple way of collecting patient feedback to improve services.

When you visit our GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:

"How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?"

You will be asked to choose one of six options, ranging from "Extremely Likely" to "Extremely Unlikely".

You will be invited to tell us: "what are we doing well" and "how can we improve".

Your response is anonymous and you will be able to post the postcard on our GP practice reception box on your way out of the surgery.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published below.

The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test please visit www.nhs.uk/friendsandfamily.

Amanda Taylor
Practice Manager

Friends and Family Test Results

The NHS Friends and Family Test is a quick and simple way of collecting patient feedback to improve services.

Feedback cards are readily available throughout the surgery for completion by any patient who has contact with our service. Please feel free to add your comments in order to help us improve our service.

The Friends and Family Test results are below.

Click here to view our September 2017 results (.docx)

Click here to view our August 2017 results (.docx)

Click here to view our July 2017 results (.docx)

Click here to view our June 2017 results (.docx)

Click here to view our May 2017 results (.docx)

Click here to view our April 2017 results (.docx)

Click here to view our March 2017 results (.docx)

Click here to view our February 2017 results (.docx)

Click here to view our January 2017 results (.docx)

The results for 2016 can be found here

The results for 2015 can be found here

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Prince Harry Road, Henley-In-Arden, Warwickshire, B95 5GD
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